FAQ & Help Center
Everything you need to know about FHX Markets — from getting started and verification to deposits, withdrawals, MT5, TradeLocker and the Deposit Bonus account.
- What is FHX Markets?
- How do I register on FHX Markets?
- How do I activate Two-Factor Authentication (2FA)?
- Can I change my personal information after verification?
- Forgot your FHX Markets password?
- How do I verify my profile (KYC)?
- What documents are required for verification?
- Step-by-step account verification
- Why could my KYC verification be rejected?
- How do I make a deposit?
- How do I withdraw funds?
- How does P2P Transfer work?
- How can I track my transaction history?
- I made a deposit but it's not showing — what should I do?
- I made a mistake on my withdrawal request — what should I do?
- What deposit methods do you accept?
- Which deposit method do you recommend?
- Is there a fee for cryptocurrency deposits?
- Which cryptocurrency should I use?
- How long do cryptocurrency deposits take?
- Which deposit method is the fastest?
- My cryptocurrency deposit is pending.
- My deposit hasn't been reflected.
- Are my deposited funds available for withdrawal?
- Can I withdraw my funds at any time?
- Is my deposit secure?
- Need help with a deposit issue?
- Broker overview
- What account types do you offer?
- How to create a live trading account
- How to create a demo account
- How to access your MT5 credentials
- How to use the Web Terminal
- How to connect your account to MT5
- Transfer funds between your accounts
- What leverage is available for Forex, Gold, and Indices?
- What is the contract size for trading assets?
- Where can I find my TradeLocker login credentials?
- How many TradeLocker accounts can I have?
- Why did I not receive another TradeLocker account?
- Are demo accounts available on TradeLocker?
- Can I test the trading conditions before using TradeLocker?
- How do I log in to TradeLocker?
- Can I use my FHXmarkets dashboard password to log in?
- What should I do if I cannot find the credentials email?
- I received multiple credentials emails. Which one should I use?
- Can support create another TradeLocker account of the same account type?
- What happens if my TradeLocker account is replaced?
- Can I use TradeLocker on desktop and mobile?
- Why am I unable to log in?
- Can support resend my TradeLocker credentials?
- Can I share my TradeLocker credentials?
- What should I do if I believe someone accessed my account?
- Important reminder
- Where can I find my MT5 login credentials?
- Are my MT5 credentials sent every time an account is created?
- How many MT5 accounts can I have?
- Why did I not receive another MT5 account?
- What should I do if I cannot find the credentials email?
- How do I log in to MT5?
- Can I use my email address to log in to MT5?
- Which password should I use?
- What server should I select?
- Why does MT5 show "Invalid Account"?
- Why does MT5 show "Authorization Failed"?
- Why does MT5 show "No Connection"?
- I received multiple credentials emails. Which one should I use?
- Can I use the same MT5 credentials on desktop and mobile?
- Can I log in on more than one device?
- Can support create another account of the same account type?
- Can support resend my MT5 credentials?
- Can I change my MT5 password?
- What happens if my account is replaced?
- Why is my account visible but not tradable?
- Can I share my MT5 credentials?
- What should I do if I believe someone accessed my account?
- Important reminder: before contacting support
- What is the FHX Markets Deposit Bonus Account?
- Who is the Deposit Bonus Account for?
- Deposit Bonus — Terms & Conditions
- IB Program overview
- How do I become an IB?
- How do I create a referral link?
- How do I withdraw my IB earnings?