I made a deposit but it's not showing — what should I do?
Before contacting support
Make sure:
Your deposit meets the minimum required amount
You selected the correct currency and network
The transaction has been confirmed on the blockchain
Information to prepare
Transaction Hash (TxID) — The unique transaction ID from your wallet or exchange
Currency & Amount — The cryptocurrency used and the exact amount sent
Destination Wallet Address — The address you sent the funds to
Confirmation Screenshot — Proof from your wallet or exchange
Contact FHX Markets Support with all details so our team can locate and verify your transaction as quickly as possible.