Why could my KYC verification be rejected?
Common reasons for rejection
Poor document quality — Images must be clear, uncropped, and fully readable.
Expired identification — Your ID must be valid and not expired.
Mismatched information — Your profile details must exactly match your documents (full name, address, country, postal code).
Restricted countries — Residents of certain jurisdictions may face restrictions.
Invalid or outdated documents — Proof of address must be issued within the last 3 months. Phone and internet bills are not accepted.
Unclear selfie (if required) — Your face must be clearly visible, and your ID must be readable in the same image.
Pro tip: Double-check everything before submitting — most rejections are caused by small, avoidable errors.